| DOI: | 10.7249/RR1158
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| 报告号: | RR-1158-AHRQ
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| 报告题名: | Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events |
| 作者: | Eric C. Schneider; M. Susan Ridgely; Denise D. Quigley; Lauren E. Hunter; Kristin J. Leuschner; Saul N. Weingart; Joel S. Weissman; Karen P. Zimmer; Robert C. Giannini
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| 出版者: | RAND Corporation
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| 出版年: | 2016
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| 发表日期: | 2016
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| 总页数: | 204
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| 国家: | 美国
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| 语种: | 英语
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| 英文关键词: | Patient Safety
; Health Information Technology
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| 英文摘要: | This report describes the design, development, and testing of the Health Care Safety Hotline, a prototype consumer reporting system for patient safety events. The prototype was designed and developed with ongoing review by a technical expert panel and feedback obtained during a public comment period. Two health care delivery organizations in one metropolitan area collaborated with the researchers to demonstrate and evaluate the system. The prototype was deployed and elicited information from patients, family members, and caregivers through a website or an 800 phone number. The reports were considered useful and had little overlap with information received by the health care organizations through their usual risk management, customer service, and patient safety monitoring systems. However, the frequency of reporting was lower than anticipated, suggesting that further refinements, including efforts to raise awareness by actively soliciting reports from subjects, might be necessary to substantially increase the volume of useful reports. It is possible that a single technology platform could be built to meet a variety of different patient safety objectives, but it may not be possible to achieve several objectives simultaneously through a single consumer reporting system while also establishing trust with patients, caregivers, and providers. |
| URL: | http://www.rand.org/content/dam/rand/pubs/research_reports/RR1100/RR1158/RAND_RR1158.pdf
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| 资源类型: | 研究报告
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| 标识符: | http://119.78.100.158/handle/2HF3EXSE/26939
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| Appears in Collections: | 影响、适应和脆弱性
科学计划与规划
气候减缓与适应
气候变化事实与影响
气候变化与战略
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| RAND_RR1158.pdf（2820KB） | 研究报告 | -- | 开放获取 | | View
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| Recommended Citation: | |
Eric C. Schneider,M. Susan Ridgely,Denise D. Quigley,et al. Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events. 2016-01-01.
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