In November 2012, the commander of 20th Air Force asked the Chief of Staff of the Air Force for assistance in identifying ways to mitigate concerns about job stress and dissatisfaction among personnel in the intercontinental ballistic missile (ICBM) community. The Chief of Staff asked RAND Project AIR FORCE (PAF) to look into these concerns and provide recommendations to the Air Force in 90 days.
Chaitra M. Hardison,Carl Rhodes,Jacqueline A. Mauro,et al. Identifying Key Workplace Stressors Affecting Twentieth Air Force: Analyses Conducted from December 2012 Through February 2013. 2014-01-01.